CONTACT CENTER AGENT PERFORMANCE SOLUTIONS
Simply better conversations
We help organizations strengthen multi-channel contact center performance with support that is simple to adopt, easy for teams to use, and grounded in decades of hands-on experience. As AI transforms the contact center, we ensure your human-in-the-loop approach remains purposeful, consistent, and aligned with the experience you want to deliver.
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When you intentionally design an exceptional customer experience—and continuously monitor real performance and close gaps in real time—you create a more engaged team, more consistent and differentiated service, and customer experiences that build trust and loyalty.
Why VereQuest?
Over the last 20+ years, we've helped improve customer service and sales performance for some pretty impressive brands!
EXPERT CONTACT CENTER CONSULTING
Great customer experiences by design.
With experience analyzing millions of customer interactions, we bring unparalleled expertise to help you craft a Quality Assurance scorecard or rubric that aligns perfectly with your brand and sets you apart in the marketplace.
VereQuest helps organizations adopt AI in ways that strengthen—not compromise—the human experience. By combining human-in-the-loop design with customer journey mapping, we ensure AI supports real needs at every touchpoint, enhances agent capability, and protects empathy and judgment where they matter most.
Whether you’re starting a pilot or scaling across the enterprise, VereQuest provides the guidance and coaching needed to bring AI to life responsibly and sustainably.
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CUSTOMER SERVICE + SALES E-LEARNING
eLearning customization that drives results.
Elevate your people performance with our library of best-in-class soft skills eLearning, customizable to fit your unique business and industry. Add your branding, examples, and testing for a tailored experience. Or choose our off-the-shelf training for even greater value. Host the training on your learning management system—or use ours.
Experience the power of custom eLearning designed specifically for contact centers, delivered in less time and at a fraction of the cost.
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OUTSOURCED CONTACT CENTER QUALITY ASSURANCE
+ AI HUMAN-IN-THE-LOOP SUPPORT
Outsource the effort.
Outsource all or part of your contact center quality assurance to free up internal resources and focus on what matters most.
Whether you want 100% human QA, AutoQA or a combination of both, gain the advantage of unbiased, expert feedback from VereQuest's experienced senior coaches, providing independent third-party insights to enhance your coaching success.
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As AI takes on more frontline tasks, organizations still need a trusted human-in-the-loop to ensure customer interactions reflect empathy, accuracy, and brand standards.
Don’t have the resources—or the confidence—to implement AutoQA on your own? Ask us about our AutoQA Shared Services. We’ll help you adopt automated QA quickly, effectively, and with the expert human support you need.
CONTACT CENTER QUALITY ASSURANCE SOFTWARE
Simple to use.
Very affordable.
We’ve designed a straightforward yet highly efficient solution for multi-channel, multi-site quality assurance management, offering a smarter alternative to spreadsheets and basic scorecards. Capture insights across all channels with ease. Fully customizable to fit your unique environment. Enjoy unlimited evaluations, support for numerous users, and flat-rate pricing. It’s everything your contact center needs—simple, scalable, and cost-effective!
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More great resources.
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Unlocking the Power of AI in Contact Centers—Without Losing the Human Touch, offers a practical roadmap to help leaders introduce AI confidently and responsibly. From human-in-the-loop design to agent enablement, governance, coaching, and measurement, this guide shows how to use AI to enhance—not replace—the empathy and judgment customers rely on.
Thinking about the benefits of outsourcing your day-to-day quality monitoring to a third party? Check out A Guide to Outsourcing Your Contact Center's Quality Monitoring. Whether you are hoping to free up internal resources, save some costs, or simply want an independent third party's perspective, this guide will provide with you with the insight you need to choose the right partner.
The Customer Journey Mapping Playbook will guide you through planning, facilitating, and documenting a customer journey mapping workshop. Learn about the key data elements and how to structure the final map. Lots of examples and tips.
Check out the VereQuest BLOG for the latest insight into customer service skills, call center training, quality monitoring best practices, contact center management and more!