CALL CENTER CONSULTING | CUSTOMER SERVICE, CUSTOMER EXPERIENCE + LOYALTY | CUSTOMER JOURNEY MAPPING

Name: Outsourced Quality Monitoring
Brand: VereQuest

Dare to be different.

Our consulting services are built on decades of experience with multi-channel contact centers across a number of industries. We have a passion for creating exceptional customer experiences and a commitment to integrity, transparency, and collaboration.

We partner with call center consulting firms who offer a more specialized perspective, each an expert in their field.

Whether you need help developing a more effective QA program, trying to figure out how to engage your agents, or want support integrating AI into your environment, let's discover if we're a good match for each other. We love talking about contact centers and customers!

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"Your leadership team has been so responsive to our needs, from executing a quick ramp-up with skills to negotiating our many IT challenges with good grace. Best of all you are passionate about our customers and the experience they have with us and are passionate about helping employees be the best they can be.”

~ Operations Director, Major Financial Institution

Actionable Insight

VereQuest's consulting services are meticulously designed for collaboration and tangible results. With our extensive experience (particularly in the contact center), we identify best practices crucial for optimizing your unique environment.

Wondering if your contact center is reaching its full potential? We offer comprehensive audits that evaluate your technology, processes, procedures, and personnel. By the end of our engagement, you’ll gain deep insights and actionable recommendations to prioritize your efforts effectively.

Together, we will chart both the current and ideal customer journeys, pinpointing successes and pinpointing opportunities that contribute to a seamless and effortless customer experience.

Example of a Rubric for customer service

At VereQuest, we exclusively employ senior consultants who embody our philosophy of 'fewer, better people.' Our commitment ensures that when our partnership concludes, your team is empowered and equipped to sustain and build upon the improvements we've implemented together.

Our Approach.

Every consulting project takes a different form based on your specific needs and outcomes.
Whenever possible, we adopt a 'coaching' role supporting your team throughout the process. Not only is this a valuable learning experience but it also ensures the knowledge stays within the organization after the project has ended.
We believe in the concept of 'fewer, better people' is always a good idea and so we draw upon our roster of proven, talented, senior consultants who have the specific expertise you need.
Our fees are reasonable and based on the estimated time involved.
We typically agree on a fixed budget per project, so there are no 'surprises' on your end.

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Let's Talk.

Get in touch to explore how our contact center consulting expertise can help elevate your NPS and CSAT scores by creating an improved, differentiated customer experience. Let’s work together to achieve your goals!

LET'S TALK!