Automated speech analytics has transformed how organizations monitor customer interactions. But volume alone isn’t enough. Pure automation can miss the subtle human elements of conversation. That’s why leading teams are now combining human Quality Assurance (QA) insight with AI-driven speech analytics to get the best of both worlds. In short, human QA amplifies automated analytics.

In today's climate of stringent cost control, accurately measuring the ROI of your Quality Assurance and Coaching investments is crucial.

Many contact center QA teams struggle with inconsistencies, misaligned criteria, ineffective feedback mechanisms, and more.

This blog delves into the top 10 call center quality assurance best practices for 2025, offering a comprehensive guide to optimizing your QA