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‘Scheduling with Care’ Elevates Healthcare Call Center Scheduling Standards

The Healthcare Call Center is often the first interaction between a patient and healthcare provider, making it a critical touchpoint ....

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The Ultimate Holiday Checklist for Call Center Managers

Checklist with last-minute initiatives call center managers can undertake to tackle the challenges of the upcoming holiday season.

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Is it time to review your Contact Center Quality Monitoring Form?

When was the last time you took a good, hard look at your Contact Center's Quality Monitoring Form?

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Ultimate Interview Questions for Hiring a Call Center Quality Assurance Analyst

A comprehensive list of interview questions designed to assess the oveall capababilities of a contact center Quality Assurance Analyst.