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Leveraging Quality Assurance as a Service (QAaaS) for Superior Customer Service

Quality Assurance as a Service (QAaaS) is a model where companies partner with a third party to assess their agent/customer interactions.

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Designing an Effective Quality Assurance Scorecard for Customer Service Call Centers

Explore the key aspects of designing a quality assurance scorecard for customer service centes. Criteria. Pitfalls. Success!

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Customer Service Outsourcing Services: Are they a good fit for your organization?

Managing an in-house customer support team can be costly and challenging. This is where customer service outsourcing services can help.

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Mastering Call Center Quality Assurance: Priorities + Key Success Factors

In this post, we'll delve into the core priorities and key success factors for mastering call center quality assurance.