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The Quiet Power of Starting Over on September 1st: Call Center Best Practices

September offers an opportunity to reassess these goals with the wisdom gained over the past eight months. This can lead to more sustainable

7 min read

Ultimate Interview Questions for Hiring a Call Center Quality Assurance Analyst

A comprehensive list of interview questions designed to assess the oveall capababilities of a contact center Quality Assurance Analyst.

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Self-Evaluation: A Guide/Example for Customer Service Reps and Their Managers

This guide will discuss the importance of self-evaluation, provide steps for companies to create the right environment and guidance to CSRs.

9 min read

Mastering Call Center Training: 10 Tips to Exceed Expectations

Effective training strategies can make all the difference in driving customer satisfaction and business success. Here are 10 strategies.