Empathy in customer service is no longer just about resolving issues—it’s about (re)building trust and inspiring loyalty. 

This blog compares a few high-profile examples of those who faltered in delivering great customer service with those who succeeded.

This 10-step checklist is designed to help you identify the right contact center QA software to support your internal QA analysts + teams.

As healthcare call centers strive to offer holistic and patient-centered care, cross-care and up-care at the time of scheduling is vital.