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The Future of Customer Service: Evolving Roles and the Importance of Human Connections
This blog explores the skills customer service representatives will need in a future supported by AI, where self-serve is the norm.
4 min read


Leveraging Questions to Deliver Tailored Advice: Customer Service Best Practice
Effective and efficient questioning is the quickest and most engaging way to gather information and uncover the root cause of a problem.
5 min read


Top 10 Qualities of a GREAT Call Center Quality Assurance Analyst
Contact Center Quality Assurance Analysts are often taken for granted and yet they are one of the most valuable roles in the contact center.
11 min read


10 Tips for Handling Irate Customers Like a Pro
Dealing with angry customers can be tough, but with these 10 tips, you can handle any situation like a customer service pro.
8 min read
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