Explore the 10 most common communication issues for frontline customer service agents when English is their second language.

Both empathy and sympathy express concern for another person’s well-being and are often used interchangeably -- but they are quite different

There has never been a time in our shared history where empathy has been more important. Empathy in business has always been vital to ....

Every call center agent would benefit from sales skills, whether selling a product/service directly or selling an idea/option.