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7 min read
Communication Skills for Multilingual Customer Service Reps Serving North America
Explore the 10 most common communication issues for frontline customer service agents when English is their second language.


3 min read
Why Sales is an Essential Skill for Every Call Center Agent
Every call center agent would benefit from sales skills, whether selling a product/service directly or selling an idea/option.


6 min read
Moving from an "Exhausting" to "Effortless" Experience
We need to be constantly reminded of the EFFORT we ask of companies who do business with us. Is it worth it to the customer?


3 min read
Customer Experience: Just another catch-phrase?
Those of us who have worked in customer service has been focused on removing ‘pain points’ from our processes and products for years. Those
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