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The Latest Trends in Contact Center Quality Assurance - Contact Center Pipeline (2019)

The Latest Trends in Quality Assurance appearing in the September 2019 issue of Contact Center Pipeline by Mike Aoki.

3 min read

Why Sales is an Essential Skill for Every Call Center Agent

Every call center agent would benefit from sales skills, whether selling a product/service directly or selling an idea/option.

6 min read

Moving from an "Exhausting" to "Effortless" Experience

We need to be constantly reminded of the EFFORT we ask of companies who do business with us. Is it worth it to the customer?

3 min read

Customer Experience: Just another catch-phrase?

Those of us who have worked in customer service has been focused on removing ‘pain points’ from our processes and products for years. Those