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Dealing with angry customers can be tough, but with these 10 tips, you can handle any situation like a customer service pro.

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Explore what ChatGPT will mean to customer service delivery: possible use cases and the impact on 'human' service delivery in the near term

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Best Practice: Managing a Call Center Quality Assurance Calibration Session

QA Calibration is an essential part of every contact center's quality program. Here are 7 tips to make sure your calibrations run smoothly