6 min read

Call Center Scripts, Call Flows, Communication Templates, Interaction Guides for Improved Results

Everything you need to know about call center scripts, call flows, templates and more! See examples and learn about the pros and cons of...

5 min read

Winning Back Customer Trust: 5 Essential Questions for Exceptional Customer Service

This blog discusses the critical importance of customer trust and the role call center agents role play in (re)building customer trust.

10 min read

Strategies for Managing Stress in Customer Service

No matter what you call it, every job has some type of pressure. We present 10 key strategies for managing stress in customer service.

5 min read

4 Ways Customer Service Agents Can Leverage Empathy To Build Better Customer Relationships

Empathy is key to quickly and efficiently addressing the concerns of upset clients and building the rapport essential to achieving top quali