We all know how important it is to check-in with our call center customers from time to time to see how we are doing … from their perspectiv

Explore the 10 most common communication issues for frontline customer service agents when English is their second language.

Both empathy and sympathy express concern for another person’s well-being and are often used interchangeably -- but they are quite different

There has never been a time in our shared history where empathy has been more important. Empathy in business has always been vital to ....