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The Ultimate Holiday Checklist for Call Center Managers

Checklist with last-minute initiatives call center managers can undertake to tackle the challenges of the upcoming holiday season.

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Top 10 Customer Service Skills for 2025

[2025 Update] Here are the top 10 skills your customer service agents need to deliver an experience that reflects your brand at its best.

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Is it time to review your Contact Center Quality Monitoring Form?

When was the last time you took a good, hard look at your Contact Center's Quality Monitoring Form?

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Hard Skills vs. Soft Skills in Customer Service: The Crucial Balance

In any contact center scenario, the effectiveness of customer interactions often hinges on the interplay between hard skills and soft skills