Managing talk time is one of the most challenging aspects of being a Customer Service Rep. Managing ATT is vital for any contact center.

This guide will discuss the importance of self-evaluation, provide steps for companies to create the right environment and guidance to CSRs.

Effective training strategies can make all the difference in driving customer satisfaction and business success. Here are 10 strategies.

Investigate 4 reasons why you should consider outsourcing your internal call center quality assurance this year.