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Customizable Contact Center Training
BEST-IN-CLASS SKILLS FOR CUSTOMER SERVICE | SALES | EMAIL | CHAT | COACHING
When classroom training becomes too costly and generic training just won't cut it, VereQuest offers adaptable, high-impact call center training that brings customer service and sales soft skills to life in your unique environment—at a fraction of the cost and time of custom development.
Built on best practices from analyzing millions of customer interactions across industries (see Outsourced Call Center Quality Assurance), our recently updated 5-30 minute modules empower frontline staff to handle even the most challenging situations with empathy and skill.
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Focused on seeing from the customer’s perspective, VereQuest’s training is quick, actionable, and designed for immediate, sustainable results, making it perfect for both new hires and seasoned agents. Through realistic scenarios, actual customer interactions, and practical assessments, learners gain skills they can apply naturally and effectively from day one.
Customized call center training = faster results.
Agents are more likely to learn and retain skills effectively when training directly aligns with their specific job environment. In fact, training tailored to real-world examples boosts knowledge retention by up to 60% compared to generic programs.
That's why VereQuest's e-learning is tailored to reflect each organization’s unique business context and identity.​
HOW VEREQUEST E-LEARNING CUSTOMIZATION WORKS
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Choose the skills you need from our library of modules.
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We customize logos and text to align perfectly with your unique environment.
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We leverage ACTUAL call recordings from your center to create samples and examples (re-enacted by professional actors to protect agent/client identity, if required).
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Then we develop testing that reinforces learning and confirms that behaviors are right for the customer experience you want to deliver.
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We package it all up in a SCORM-compliant package for your Learning Management System (or ours).
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No annual licensing fees. No individual learner fees.
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Simple.
Do you work in the Healthcare sector?
Click here for information about our 'Scheduling with Care' program that includes customized e-learning for Healthcare Scheduling Call Centers at a very special price.
Leverage VereQuest Solutions to take your contact center to the next level
When internal resources are stretched or a fresh perspective is needed, VereQuest's expert Senior Coaches bring unbiased, third-party support to elevate your quality assurance efforts. Our seasoned professionals enhance performance, freeing your internal QA analysts to focus on coaching or other vital activities.
With VereQuest, gain timely insight, stay ahead of BPO performance, and improve speech analytics accuracy through precise human calibration—empowering your team with expert insights for impactful, consistent results.
Empower your call center QA team with intuitive, low-cost software designed to enhance their ability to deliver deep, insightful evaluations of every customer interaction. Our platform provides QA assignment and distribution at a click, turning a once-cumbersome task into an easily trackable process.
With real-time, comprehensive reporting and effective coaching feedback tools, we support your team in achieving consistent quality and performance. Enjoy our transparent, flat-rate pricing—no hidden costs, just dependable support for your team to excel in this crucial role, all at the most competitive price.
Leverage VereQuest's decades of expertise in transforming contact centers, focusing on optimizing the resources you may already have in place or pointing you in the right direction. We specialize in refining processes and tools to boost agent performance and enhance efficiency, ensuring you maximize the potential of your existing investments and work efforts.
Our approach empowers your call center team with improved capabilities, significantly enhancing customer satisfaction, reducing costs, and giving your business a competitive edge.