top of page

Buying Signals and Trial Close

You considered my readiness to buy

Estimated Time to Complete  (Minutes)

30

Learning Objectives

  • Recognize verbal buying signals

  • Transition at the right time into a trial close

  • Use the R-I-Q approach (Restate, Personal Recommendation, Question)

Course Overview

Designed specifically for telephone-based agents, this course focuses on identifying customer verbal buying signals and crafting effective trial closes to gauge readiness to purchase. Participants will learn to recognize verbal cues that indicate a customer's interest and intent to buy. The curriculum covers techniques for interpreting these signals, as well as methods for formulating trial closes that assess the customer's readiness in a non-intrusive manner. By the end of the course, participants will be equipped to enhance sales effectiveness and close more deals.

All VereQuest e-Learning Courses have been created by contact center professionals leveraging industry best practices assembled by listening to/reading millions of customer interactions, across a number of industries.  Ask about our customized courses for your industry.

bottom of page