This course highlights the importance of ending customer service calls in a professional and personal manner. Participants will learn key elements of a strong closing, including recapping key action items to ensure clarity, asking if there is anything else the customer needs to show thoroughness, and ending on a personal note to leave the customer feeling valued. The curriculum covers techniques for summarizing conversations effectively, expressing gratitude, and personalizing farewells. By mastering these skills, participants will be equipped to leave lasting positive impressions, enhance customer satisfaction, and reinforce a culture of exceptional service.