top of page

Coaching Check-Up Workshop

You successfully delivered a one-on-one coaching session

Estimated Time to Complete  (Minutes)

300

Learning Objectives

  • Designed for coaches, team leaders, supervisors, trainers, and all others who engage in a coaching role within the contact center

  • Beginners or experienced

  • By the end of the course, participants will be able to deliver a successful one-on-one coaching session in a live environment

  • This course includes personal coaching to prepare for the session

  • Available in self-study e-learning format (5 hours) as well as leader-led webinar (5 hours over 3 days)

  • Can be fully customized to your unique environment

Course Overview

This course highlights the vital role of coaching in a customer service environment. Learners will be guided through the steps to deliver impactful coaching sessions that are actionable and specific. The curriculum emphasizes a coaching style that promotes interactive sessions, encouraging participants to take ownership of their shortcomings and develop plans to close performance gaps. Through practical exercises, role-playing, and real-world examples, attendees will acquire skills to provide constructive feedback, set clear expectations, and foster a growth mindset. The course aims to empower customer service professionals to enhance their performance and contribute to a culture of continuous improvement.


NOTE: Participants must have direct reporting relationships where coaching is required

All VereQuest e-Learning Courses have been created by contact center professionals leveraging industry best practices assembled by listening to/reading millions of customer interactions, across a number of industries.  Ask about our customized courses for your industry.

bottom of page