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Cross-Selling and Up-Selling

You proactively offered me something I needed/wanted

Estimated Time to Complete  (Minutes)

15

Learning Objectives

  • Understand the difference between cross-selling and up-selling

  • Appreciate why cross-selling and up-selling is so important to building better customer relationships

  • Recognize where you can add value to a sale

  • Understand when you should (or should not) cross-sell or up-sell

Course Overview

This course explains the concepts of up-selling and cross-selling, highlighting their importance in enhancing customer value and boosting sales. Participants will learn how to identify opportunities for recommending additional products or services that complement the customer's original purchase. The curriculum covers effective techniques for approaching customers with up-sell and cross-sell suggestions, emphasizing the importance of timing, relevance, and personalized communication. By the end of the course, participants will be equipped to increase revenue through thoughtful up-selling and cross-selling, while ensuring customer satisfaction and loyalty.


NOTE: Also see Cross-selling & Up-selling for Customer Service Reps.

All VereQuest e-Learning Courses have been created by contact center professionals leveraging industry best practices assembled by listening to/reading millions of customer interactions, across a number of industries.  Ask about our customized courses for your industry.

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