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First Impressions

You set the stage for a great experience

Estimated Time to Complete  (Minutes)

10

Learning Objectives

  • Put what you have learned -- Greeting, Name Use, Empathy and Ownership -- together to create a powerful first impression

Course Overview

This course teaches participants how to put together the 4 key elements of a memorable first impression: Greeing, Name Use, Ownership, and Empathy. When delivered early in the interaction, these four skills come together to create a great foundation for a positive customer experience.


All VereQuest e-Learning Courses have been created by contact center professionals leveraging industry best practices assembled by listening to/reading millions of customer interactions, across a number of industries.  Ask about our customized courses for your industry.

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