top of page

Gaining Agreement

You asked for my agreement

Estimated Time to Complete  (Minutes)

10

Learning Objectives

  • Recognize the barriers to asking for a customer’s agreement

  • Shift to a customer-centric mindset

  • Put the R-I-Q model into action: Reinforce, I recommend/I would, Question

Course Overview

Designed specifically for customer service reps, this course explores the importance of asking for customer agreement in a customer service environment. Participants will learn how to craft a 'trial close' in a simple, effective way that creates a more cooperative and positive interaction, leading to better outcomes and stronger customer relationships.

All VereQuest e-Learning Courses have been created by contact center professionals leveraging industry best practices assembled by listening to/reading millions of customer interactions, across a number of industries.  Ask about our customized courses for your industry.

bottom of page