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Managing Pressure

Taking care of yourself

Estimated Time to Complete  (Minutes)

20

Learning Objectives

  • Understand the positive and negative aspects of pressure

  • Know when to address too much pressure

  • Apply 6 strategies for managing pressure

Course Overview

This course focuses on managing pressure in a customer service environment, equipping participants with strategies to maintain composure and effectiveness under stress. The curriculum covers techniques for stress management, time prioritization, and maintaining a positive mindset. Participants will gauge their own abilities to managing stress. The course aims to empower customer service professionals to thrive under pressure.

All VereQuest e-Learning Courses have been created by contact center professionals leveraging industry best practices assembled by listening to/reading millions of customer interactions, across a number of industries.  Ask about our customized courses for your industry.

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