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Name Use

You recognized me as an individual

Estimated Time to Complete  (Minutes)

12

Learning Objectives

  • Understand the power and importance of recognizing callers as individuals

  • Know when formal vs. informal name use applies

  • Be able to manage difficult pronunciations professionally

Course Overview

This course underscores the importance of referring to customers by name in a customer service environment. Participants will learn how personalizing interactions by using customers' names fosters a sense of recognition and value, making them feel more than just an account number. The curriculum covers techniques for correctly using names and how to handle names that may be hard to pronounce.

All VereQuest e-Learning Courses have been created by contact center professionals leveraging industry best practices assembled by listening to/reading millions of customer interactions, across a number of industries.  Ask about our customized courses for your industry.

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