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CALL CENTER CONSULTING | CUSTOMER SERVICE, CUSTOMER EXPERIENCE + LOYALTY | CUSTOMER JOURNEY MAPPING
Dare to be different.
Quite frankly, we don't offer our call center consulting services to just any company. Our services are built on decades of experience with multi-channel contact centers across a number of industries. We have a passion for creating exceptional customer experiences and a commitment to integrity, transparency, and collaboration.
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We partner with call center consulting firms who offer a more specialized perspective, each an expert in their field.
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We carefully select customers to partner with who align with these values to ensure a harmonious working relationship and guaranteed success.
Whether you need help developing a more effective QA program, trying to figure out how to engage your agents, or have a technology issue, let's discover if we're a good match for each other. We love talking about contact centers and customers!
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"Your leadership team has been so responsive to our needs, from executing a quick ramp-up with skills to negotiating our many IT challenges with good grace. Best of all you are passionate about our customers and the experience they have with us and are passionate about helping employees be the best they can be.”
~ Operations Director, Major Financial Institution
Actionable Insight
VereQuest's consulting services are meticulously designed for collaboration and tangible results. With our extensive experience (particularly in the contact center), we identify best practices crucial for optimizing your unique environment.
Wondering if your contact center is reaching its full potential? We offer comprehensive audits that evaluate your technology, processes, procedures, and personnel. By the end of our engagement, you’ll gain deep insights and actionable recommendations to prioritize your efforts effectively.
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Together, we will chart both the current and ideal customer journeys, pinpointing successes and pinpointing opportunities that contribute to a seamless and effortless customer experience.
​​​​At VereQuest, we exclusively employ senior consultants who embody our philosophy of 'fewer, better people.' Our commitment ensures that when our partnership concludes, your team is empowered and equipped to sustain and build upon the improvements we've implemented together.
Our Approach.
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Every consulting project takes a different form based on your specific needs and outcomes.
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Whenever possible, we adopt a 'coaching' role supporting your team throughout the process. Not only is this a valuable learning experience but it also ensures the knowledge stays within the organization after the project has ended.
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We believe in the concept of 'fewer, better people' is always a good idea and so we draw upon our roster of proven, talented, senior consultants who have the specific expertise you need.
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Our fees are reasonable and based on the estimated time involved.
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We typically agree on a fixed budget per project, so there are no 'surprises' on your end.
Differentiate your contact center delivery with VereQuest Solutions
When internal resources are stretched or a fresh perspective is needed, VereQuest's expert Senior Coaches bring unbiased, third-party support to elevate your quality assurance efforts. Our seasoned professionals enhance performance, freeing your internal QA analysts to focus on coaching or other vital activities.
With VereQuest, gain timely insight, stay ahead of BPO performance, and improve speech analytics accuracy through precise human calibration—empowering your team with expert insights for impactful, consistent results.
When off-the-shelf training isn't enough, VereQuest delivers high-impact, customizable call center training that integrates customer service and sales soft skills into your unique work environment—at a fraction of the cost and time of custom development.
Developed from best practices across millions of customer interactions, our 5-30 minute modules equip frontline staff to manage even the most challenging conversations with empathy and expertise. Designed for lasting impact, VereQuest's training offers realistic scenarios, authentic customer interactions, and practical assessments, empowering new and experienced agents to deliver exceptional service from day one.
Empower your call center QA team with intuitive, low-cost software designed to enhance their ability to deliver deep, insightful evaluations of every customer interaction. Our platform provides QA assignment and distribution at a click, turning a once cumbersome task into an easily trackable process.
With real-time, comprehensive reporting and effective coaching feedback tools, we support your team in achieving consistent quality and performance. Enjoy our transparent, flat-rate pricing—no hidden costs, just dependable support for your team to excel in this crucial role, all at the most competitive price.