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The
Scheduling with Care
Toolkit
Tools and Resources Designed Specifically for Healthcare Call Centers
Take the Performance of Your Scheduling Team to New Levels in 2025
Whether you are just starting out on this journey or have hit a plateau, it makes sense to leverage the expertise of third-party industry professionals to fast track your efforts in your healthcare call center. Take advantage of decades of experience in contact center performance in the healthcare sector to improve the all-important scheduling experience -- often your patient's first point of contact and one that will shape the healthcare journey to come.
Ask about our special pricing for Healthcare Call Centers. We have solutions designed to fit every budget.
Select the Healthcare Call Center tools that will take your patient experience to new heights!
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Healthcare Call Center Technology + Process Audit
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Operational "health check-up" designed to validate the effectiveness of current processes and procedures.
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Technology Overview determines the effectiveness of current technology and new solutions.
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Performance and People review is the ultimate gauge of business success of your organization's ability to fulfill its mission and produce solid results over time.
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Best Practices Playbook for Healthcare Call Centers
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A comprehensive guide for training and development, quality assurance, and other stakeholders. It defines a great patient experience for YOUR organization.
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Best Practice e-Learning for Healthcare Call Centers
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20 key soft-skills modules fully branded with your logo.
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Includes real-life examples of healthcare scheduling interactions.
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May be hosted on your internal Learning Management System (or on ours).
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No ongoing learner fees.
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Available at a fraction of the cost of custom development.
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Quality Assurance + Coaching Support from the Pros
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Expert quality assurance monitoring support for your internal QA team.
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Coaching development.
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Calibration session facilitation.
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Outsourced QA monitoring.
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QA reporting software.
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And more.
Designed by veterans of the call center industry specifically for Healthcare Call Centers
Leveraging decades of experience, the 'Scheduling with Care' Toolkit makes valuable, best practice resources available to you at a fraction of the cost and time required to develop them. That means delivering better patient experiences, sooner.
Get in touch for a no-obligation chat!
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Frances Horner
President, VoC Consulting
Fran is a contact center visionary with a track record of helping healthcare organizations dramatically improve the patient and physician experience.
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Sharon Oatway
President + CEO, VereQuest
Sharon is a leader in improving performance in contact centers across industries. VereQuest specializes in outsourced quality assurance, QA software, and customized e-learning.